Terms & Privacy
Thank you for visiting the Danny's Knitwear website. Below are the terms and conditions of sale. Please read these carefully as once an order is placed though this website, you are agreeing to these terms and conditions of sale.
ONLINE ORDERS We aim to make online ordering as simple as possible for our customers. To place an order, simply add your items to Cart and then proceed to Checkout. If we are running a promotion, you will be supplied with a coupon code which you can enter in the field below your items. Once the final cost is displayed (all in Australian Dollars), select the checkout button to move to our Secure Checkout page. Please ensure all required details are entered into the fields before you submit your order. A confirmation email will be sent to you outlining your order details.
PHONE ORDERS We also accept orders over the phone. You can pay using major credit cards or direct deposit and our security policy ensures all banking information is never recorded. Please contact us to place an order.
PRIVACY AND SECURITY When purchasing from Danny's Knitwear, we ask for some personal details (including name, address, email and contact number). This information is not in anyway passed on to any other individuals or entities. We ensure that your information is kept private at all times. Your security is of high priority to us, and the credit card details entered or any other personal banking information you use is never recorded. Danny's Knitwear does not have access to credit card details. For phone orders, credit card details are passed on verbally and entered into a portable credit card machine with no details retained by us.
SHIPPING POLICY All orders are dispatched within 5 days, but if this cannot be the case, we contact our customers immediately to confirm dispatch time frame. Danny's Knitwear offers FREE shipping for all orders over $50 within Australia for a standard Australia Post delivery service. For Express Post deliveries within Australia and International deliveries, please refer to the Shipping charges at checkout. All International post is standard Air Mail and arrives at most destinations within 2-3 weeks. Feel free to contact us if you would like to request a special service.
EXCHANGE POLICY Providing you return the item in it's new, unworn condition with all original labels and tags, then we are more than happy to exchange the item. Please keep your receipt and contact us in this situation. The item will need to be returned to us within 14 days of receiving the item. The customer is responsible for the cost of posting the item back to Danny's Knitwear, and please send a self addressed stamped envelope together with the item. We will use this self addressed stamped envelope to deliver your new garment to you. Sale items are not available for an exchange.
RETURN POLICY For any faulty items, Danny's Knitwear will always refund or exchange items. Please keep your receipt and contact us in this situation to discuss. The item will need to be returned to us within 14 days of the receipt date.